The privacy of our patients and visitors to our website is very important to us.

At ThermaVUE Ltd, also trading as ThermaVUE Medical Thermal Imaging, we recognize that privacy of your personal information is important.

Please read the below as to what types of personal information we receive and collect when you use our clinic and visit our website, and how we safeguard your information. We will never sell your personal information to third parties.



We respect the right to privacy of all visitors to our website. We do not collect information that would personally identify you unless you choose to provide it. The personal information that you submit, such as on the appointment request form, is shared only with those people in our organization who need this information to respond to your question or request. Information submitted through our online forms may be collected to ensure technical functionality. It will also be utilised to address any inappropriate use of our website. We do not save personal information to use for other purposes, nor do we provide it to any other organizations.

We need to collect personal information about your health in order to provide you with our thermal imaging services and the best possible care during your visit and the imaging and reporting process.  Your requesting and our agreement to provide the service constitutes a contract.



We process your personal data on the legal basis of it being necessary in providing you, the patient, with our services as listed below. You are deemed to consent to this when requesting us to deliver our services.



We use the information we collect for things such as:

  • Booking appointments and completing order requests for products, services or information.
  • Contacting you to confirm appointments and advising of the pre-imaging protocols which need to be adhered to prior to your appointment.
  • Re-scheduling or the processing of cancellations, returns or exchanges of products.
  • Tracking and confirming bookings and online orders.
  • Delivering a copy of your report and images – by email, unless otherwise specified.
  • Informational, marketing and advertising products and services
  • Conducting research and analysis
  • Communicating things like special events, special offers and surveys or sending you our newsletters
  • Establishing and managing your account with us (‘Account’ refers to your personal file, invoices and payments for services – we do not extend credit)
  • Operating, evaluating and improving our business



Personal data will be collected from users of our website and patients when contacting us directly by submitting contact forms or appointment registration or booking forms.

To enable ThermaVUE to provide the service requested by the user or patients, this may include

  • First and last name
  • Contact information such as email addresses and telephone number
  • Address including Postcode
  • Occupation/Job title
  • Marital status
  • Number of children and ages (and if currently nursing)
  • Name, Address & Email Address of your GP

Information about your general health such as but not limited to:

  • General medical history
  • Breast Health and concerns / symptoms
  • Dental information
  • Allergy information
  • Lifestyle and dietary behaviour – eg: Smoking / non-smoking
  • History of illness eg. Cancer, Heart problems etc.
  • Prior Mammograms and information on any abnormalities detected
  • History of any injuries, surgery or cosmetic surgery
  • Family history of illness


You have the right to see what personal data of yours we hold and you can request a copy for a nominal fee. To request this please email us at scans[@] with ‘Personal Data’ in the subject line.


A copy of your report together with your images will be sent to you or your Medical Practitioner by email – you should understand that the internet and emails are not necessarily secure from interception and so we cannot guarantee the security or confidentiality of such transmissions, however we will do our utmost to keep your information secure. Only those who have a legitimate reason for providing you with the service you have requested, will have access to your information with the sole purpose of providing that very service.

We will never sell or share your information with any 3rd parties who are not providing any part of the service we offer.


Whether you are visiting our website or one our clinic locations, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.



We will notify our users of any breach of their Data on our system.



Stop receiving informational, marketing or promotional emails, direct mail, phone and mobile marketing communications from us.

Update and correct your personal information.

Cancel your account or request that we no longer use your information to provide you services.

To do any of these, contact us using one of the methods listed above.



ThermaVUE provides you with the opportunity to receive communications from us. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.

Email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your enquiry. We make every effort to respond in a timely manner once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the enquiry.

The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to scans[at]  or send regular mail to us at our registered address: Suite 46F, New Forest Enterprise Centre, Chapel Lane, Southampton, SO40 9LA



The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer.



We collect information about visitors to our site using “cookies” and similar internet technology. We use this technology to recognize a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor’s path through our site during a visit, to help us understand how people use our site.



We reserve the right to update our privacy policy as deemed necessary from time to time as technology changes and as may be required by Law. If we make significant changes to the privacy policy, we’ll post a prominent message on our website and you are deemed to have accepted the new Privacy Policy terms on your first use of the website following the changes.